Customer Complaints Handling Procedure

Updated at: Oct 23, 2018

Bliss Internet is dedicated to providing a blissful experience to all our customers.

However, things can still go wrong and when that happens we want to know about it.

This guide will lay out what you can do if you want to file a complaint.  Specifically, it will tell you:

  • How you can inform us that you’re not happy.
  • What we will do about it and when.
  • What you can do if you’re still not satisfied.

Our Customer Complaints Handling Procedure

The code is also available for free as a hard copy and you can get it in braille, large print, as a text file and on audio CD. If you need one or more of these, please let us know when you request the code.

If you don't already have it you may need a pdf viewer to see this document.  You can get that here:

This document is not contractual and everything contained within it applies in addition to your rights under our terms and conditions which you can review here: Terms and Conditions - Bliss Internet