Essential maintenance 09 Dec

We're planning some essential maintenance between 02:30 and 04:30 on the morning of 09 December. The work is required to upgrade some of our core devices to the latest firmware and will cause some downtime for customers across the network.

If all goes to plan, most customers will experience 2 to 3 short outages of around 10 minutes each.

The work is scheduled for the early hours to minimise disruption as much as possible.

If by 5am on Sunday your connection is not restored, please follow this guide. If you continue to experience troubles after following the guide, please get in touch with us by emailing

UPDATE @ 04:15 09 December.

All upgrade works were completed as planned, with service disruption kept within the anticipated window.

Sorry for any inconvenience.