Core Network Equipment Maintenance:
We will be performing some required maintenance on our core network equipment overnight between the hours of 22:00 on the 14th and 0500 on the 15th. The planned downtime is from 0100 to 0300 but the work may cause intermittent issues between 2200 and 0500.
Who will this impact?
During the planned downtime window of 0100 and 0300 all customers will go offline. During the wider window of 2200 and 0500 there may also be service interruptions for some or all of our customers so please be prepared for this, we will do our best to minimise downtimes. We apologise for the inconvenience.
Some customers may experience a loss of connectivity beyond these times if their devices fail to dial back into the network after the changes. Fixing the issue should be as simple as turning off your equipment, waiting 30 seconds, turning it back on again and waiting a maximum of 5 minutes.
If after doing so you still can not get back online contact us by:
Submitting a ticket to firstname.lastname@example.org
Logging into your bliss account here: Login and submitting a ticket
or calling us on 0114 303 3311
Update @ 03:30 15 March:
All Maintenance work has been completed. If you are still having any issues please reboot your router and if the issue persist please use the information below to contact us and let us know.