We will be performing software maintenance and upgrades on the network causing a brief loss of connectivity.
As part of routine maintenance we will be performing some software upgrades to all devices on the network to improve security and ensure optimal performance.
Who will be impacted and when?
Between 0300-0500 on the morning of the 9th of August 2018 all customers will experience two seperate periods lasting approximately 30 minutes each, during which customers will not be able to get online.
Upgrades to the core network went smoothly. Some customer end devices did not finish the change over in the period alotted so that process was halted in order to prevent effecting any customers who get up early. We will be repeating the process for those devices between the same period of time 0300-0500 on the 10th of August 2018 during which some customers may experience a single period without connectivity that should last no longer than 30 minutes. If you have trouble connecting after 0500 please reboot and wait 5 minutes then contact us if you're still having an issue. We apologise for any inconvenience caused. Have a great day!
All work has been completed.
Some customers may experience a loss of connectivity beyond these times if their devices fail to dial back into the network after the changes. Fixing the issue should be as simple as turning off your equipment, waiting 30 seconds, turning it back on again and waiting a maximum of 5 minutes. If after doing so you still can not get back online contact us by submitting a ticket to email@example.com, by logging into your bliss account here: Login and submitting a ticket, or by calling us on 0114 303 3311.