Core network failure

Affected areas

All of the Bliss Internet network.

Affected customers will have total loss of service.

A central piece of switching logic is failed preventing customer traffic from reach the Internet.

The equipment is being exchanged for a spare kept in stock. Resolution is expected within 3-4 hours.

Apologies to all customers affected by this fault. We will do all we can to resolve the problem swiftly and will provide updates during the process.

Engineers are on site and have identified a failed switch which needs replacing. A spare is in stock and work will commence shortly.

Replacement work has begun and is expected to be complete by 06:30.

Switch replacement is complete and all services are now restored.