Core network failure
All of the Bliss Internet network.
Affected customers will have total loss of service.
A central piece of switching logic is failed preventing customer traffic from reach the Internet.
The equipment is being exchanged for a spare kept in stock. Resolution is expected within 3-4 hours.
Apologies to all customers affected by this fault. We will do all we can to resolve the problem swiftly and will provide updates during the process.
09 Aug @ 03:15
Engineers are on site and have identified a failed switch which needs replacing. A spare is in stock and work will commence shortly.
09 Aug @ 04:30
Replacement work has begun and is expected to be complete by 06:30.
09 Aug @ 05:45
Switch replacement is complete and all services are now restored.